Here are your rights to help get your money back if a company is refusing to give you a refund. Generally, it is the store’s responsibility to return products to the manufacturer for repair. Consumer Law Ready is an EU-wide programme, offering free training courses in consumer law for micro businesses and SMEs. Can I cancel my plane, train or concert tickets? What about buying goods via an on-line auction: are my rights guaranteed? The home owners want to know how to take advantage of a warranty … If you still want to claim using a warranty or guarantee Find out if it’s easier to use your legal rights on faulty goods instead. A warranty against defects is provided in addition to the consumer guarantees and does not limit or replace them.

This may include products that are under warranty. When customer find some defect or fault in the device, they return it to the company.

Accepting returns and giving refunds: the law You must offer a full refund if an item is faulty, not as described or doesn’t do what it’s supposed to.

Who pays for shipping costs if I need to return faulty goods?

Example. Such products undergo testing, repaired and sold.

If you have been refused a refund for faulty or unwanted goods you are not alone.
It’s usually easier within the first 6 months. Refurbished products are the ones which have been used by customers and are not new.

Can I ask for a refund? If the store cannot arrange repairs (for example, because the manufacturer does not have the necessary parts) or cannot do so within a …

Can I get the item repaired or replaced? You buy a motor vehicle that comes with a three-year or 100,000 km written warranty outlining what the manufacturer will do if there are certain problems with the vehicle. You have legal rights for up to 6 years (5 years in Scotland) if there’s a fault. This time of year, we often get questions about air conditioner or heater repairs that need to be made in relatively new homes or homes that are new to you. FAQs - When does the two-year legal guarantee start? What To Know About Handling an HVAC Warranty Repair. Consumer Law Ready. This is a warranty against defects.